A Comforting Change In 2014

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Holiday Inn Express will now be Comfort Inn & Suites

Comfort Inn Staff
Comfort Inn Lobby
Comfort Inn Guest Room

The new year often brings many changes and 2014 is no exception as Silver Parkway will see Holiday Inn Express become Comfort Inn & Suites. The new name brings many new amenities and a lot of exciting changes.

Owner Nate Patel reflects fondly on how it all began. He was working on the TRW plant back in 1994 requiring he and his team to make frequent visits to Fenton. He realized he really liked the area and as his family was currently working on plans to build a hotel, he noticed the new PUD, Silver Lake Village, coming up. Nate's family has been in the hotel business for a long time and they love to interact with people. They take pride in serving their guests with a clean and comfortable stay, making them feel at home, when they are away from home. After talking with the local developer, he liked the site plans and decided to build a new hotel in Fenton.

Nate said, "From the beginning we have had a welcome reception and great support from the community. Fenton welcomed our new hotel and city officials supported our efforts and made us feel at home. The Fenton area provides us with an upscale business market, as well as a peaceful and family oriented community. Everyone is very supportive, all the time." When they built the hotel in 1999, they had considered the Comfort Inn & Suites franchise, but the name was not available at the time and so Holiday Inn Express made its’ debut on Silver Parkway and began serving visitors to the area. The well-known hotel is situated in the middle of Silver Lake Village and offers great curb appeal and easy accessibility to all the businesses on Silver Parkway as well as quick access to downtown Fenton and the interstate. "From the first day of opening our doors, we have experienced continued growth and a complete satisfaction of seeing the Silver Lake Village grow and together, the city of Fenton flourish."

After many successful years as Holiday Inn Express, Nate said, "We reviewed the leisure and business guests we serve at our hotel, the type of amenities our hotel offers and the community we are located in, and we analyzed the available options for a new franchise. Comfort Inn & Suites represents an upscale hotel brand with more than 5000 hotels in the Choice Hotels network. Choice Hotels are well known for providing comfort to business and leisure guests. So Comfort Inn & Suites was the first franchise of our choice." They have made several upgrades to the newly re-branded hotel such as a redesigned entryway with awning and new carpet. The hotel features a well-maintained, spacious and welcoming lobby, a dining hall, business center, indoor heated swimming pool and spa, an exercise room, and a conference room. They have 69 spacious guest rooms, of which 21 are large size suites with additional spacious sitting area, 6 are Jacuzzi spa suites, and one Executive suite. All guest rooms are beautifully furnished with the latest furniture and fixtures, as well as, a microwave and refrigerator in each room. All guest rooms feature flat screen TV with HD programming.

The Comfort Inn & Suites change will also include The New "Your Morning Breakfast". It is full of hot and delicious options, making breakfast at Comfort Inn hotels the perfect way to start your day. Guests enjoy a free, hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more...including choice of hot waffle flavors! ChoicePrivileges® is a points-based rewards program designed to recognize their best guests for all hotel brands in the U.S and around the world. Guests can sign up for a free membership and start receiving benefits of their stays at Comfort Inn & Suites and other Choice Hotels. Guests earn points for stays at Comfort Inn & Suites, through Partner Programs, airline miles and Amtrak Guest Rewards Points for stays. Guests receive numerous benefits for accumulated points. Guests who sign up for the ChoicePrivileges® program will receive an extra 1000 bonus points, during the spring 2014, while supplies last. They will also honor the Comfort Inn Satisfaction Pledge. When you choose to stay at a Comfort Inn & Suites hotel, they are committed to making you feel welcome. If you're not satisfied with any accommodations or service, please let the front desk know without delay so they can make it right.

"Above all," Nate said, "as we change our name to Comfort Inn & Suites, we have the same friendly staff (some of us have been serving our guests for more than 15 years) and a very upgraded hotel facility." Nate said, "We provide clean, new and well appointed lobby and guest rooms. Our extraordinary team routinely goes out of their way to take care of the guests. Once our guest visits our hotel, they want to stay with us over and over again." He added, "The majority of our staff is hired from Fenton and the surrounding area as much as possible. We also hire local vendors to help us upgrade and maintain our hotel." Staff member Tamara Kelly said, “I have had the privilege to work at our hotel in Fenton since July of 1999.” She added, “Over the years we have witnessed the joining of hands in marriage, babies have been born, and loved ones have been lost. I have developed friendships that will last a lifetime with employees as well as guests that have returned year after year. The staff and guests are truly the reason I enjoy coming to work each day.” Pat, a staff member for over 15 years said, “The part about working at our hotel that I have enjoyed the most is meeting people from around the globe. Living in Fenton all of my life, I didn't realize that our guests would be from all around the world. I personally have met so many kind people that will return year after year and will ask for me when they arrive. I have shared both sad and happy times with many guests and always look forward to meeting new people every day.” Pat also mentioned, “Although we will be changing brands to the Comfort Inn & Suites, the owners and staff will remain the same and we look forward to serving not only our regular guests, but many others as well.”

The wonderful letters from the guests reflect the professionalism and superior customer service on which the staff prides itself. A recent letter from a bereaving family who stayed at the hotel during the difficult time sings the praises of the entire team, from the front desk, cleaning and breakfast staff. They expressed “All your kind words, care and thoughtfulness made our stay a very pleasant experience.” After mentioning many staff members by name as well as the numerous ways they accommodated the family’s needs and ever changing itinerary, they finished the note by saying, “All in all, the Fenton staff is a great example of what the hospitality industry has to offer.” Karen S., another guest visiting the local Michigan Renaissance Festival in Holly, said, “Our recent stay at your hotel was a very pleasant experience without one single complaint. How rare is that.” and went on to say, “ I appreciated the room, price and convenience for our first time visit and we will be back.” Joan R., a world traveler visiting the area for a family wedding said, “I have traveled to twenty countries, Alaska, Hawaii and most of the United States and was so impressed with the cleanliness of your rooms and halls. Your help was very pleasant and went out of their way to make our stay really great."

Early this spring, the Holiday Inn Express will officially become “Comfort Inn & Suites," Stay tuned for a Grand Opening to introduce Comfort Inn & Suites to Fenton and surrounding community!

Customers can contact the hotel at 810-714-7171 and via www.comfortinn.com or www.choicehotels.com

The hotel is located at 17800 Silver Pkwy Fenton, MI  48430 
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